Procured through:
NSW Government Performance and Management Services Scheme
Project date: 2019
Project: Environmental scan of human services performance monitoring frameworks
NSW Department of Communities and Justice (DCJ; formerly the NSW Department of Family and Community Services) engaged MHC to conduct a targeted rapid environmental scan of government human services performance monitoring frameworks. The scan combined analysis of current national and international monitoring frameworks, and a rapid review of the peer reviewed literature.
What MHC Did
- Environmental scans and literature reviews
- Strategic advice on how to design a human services performance monitoring framework.
Outcome
An MHC environmental scan expertly curates best practice and transferable ideas of direct relevance to the operating contexts of our clients. This scan highlighted relevant existing frameworks and findings in the literature, and provided DCJ with 15 concrete considerations for their work.
MHC Services
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