Procured through:
NSW Government Performance and Management Services Scheme
Project date: 2018
Project: Operating model for the organisation
MHC designed a new organisation-wide operating model for the Bureau of Health Information (NSW Government), to support the patient survey program to be implemented by the Chief Executive and executive management team.
What MHC Did
- A rapid high-level review of BHI’s strategic direction, governance and the survey program operations.
- Design of an overall operating model
- Stakeholder consultation to gather information to drive strategic planning, and underpin the design of a potential future operating model for the survey program
Outcome
The operating model provides an internal foundation for the Bureau of Health Information to enhance its delivery of information about patients’ self-reported experiences and outcomes.
“MHC designed a simple and effective operational model that solved short term issues and prevented more serious long term consequences. MHC conducted an efficient process and a thoughtful independent review that engaged my team. We will definitely use MHC again!”
Chief Executive Officer, NSW Health PillarMHC Services
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